Shipping Policy

• Your shipping address must be complete, accurate, and in a deliverable format (include street name, house/apartment number, city, state/province, postal code, and country).

• For international orders, we reserve the right to restrict shipping to destinations where local regulations or logistics limitations may affect delivery (e.g., regions with customs restrictions on artificial foliage). You will be notified during checkout if your destination is ineligible.

• All orders must be paid in full (per our Terms of Service) before we process and ship them.

• Standard Shipping: We offer FREE worldwide standard shipping on all orders—no minimum purchase required. This includes domestic U.S. orders and eligible international orders, with no hidden fees for standard delivery.

• Express Shipping (Optional): For customers who need their Christmas wreaths faster (e.g., last-minute holiday decor), we offer paid express shipping at an additional cost. The express shipping fee will be calculated during checkout based on your destination and order weight (e.g., (15–)35 for U.S. domestic express, (30–)60 for international express).

• Promotional Shipping: From time to time, we may run limited-time promotions (e.g., “free express shipping on orders over $100”). Eligibility and details for these promotions will be clearly stated on the Site or in promotional emails.

• Standard Processing: Most orders are processed within 1–2 business days (Monday–Friday, excluding U.S. federal holidays like Thanksgiving, Christmas Eve, and Christmas Day). This includes quality checks for handcrafted details (e.g., securing pinecones on Ochine Snow Flocked Wreaths, verifying bell attachments on Holiday Bell Wreaths).

• Peak Season Processing: During high-demand periods (e.g., November–December, the holiday rush), processing time may extend to 2–3 business days due to increased order volume. We recommend placing orders early (by mid-November) to avoid delays for Christmas delivery.

• Custom Orders (If Applicable): If you request a custom-made wreath (e.g., personalized size, unique decorations), processing time will be 3–5 business days, and we will notify you of the exact timeline via email after order confirmation.

• Standard Shipping: 3–7 business days (delivered via USPS, UPS, or FedEx Ground). For remote areas (e.g., Alaska, Hawaii, Puerto Rico), delivery may take 7–10 business days.

• Express Shipping: 1–3 business days (delivered via USPS Priority Mail Express, UPS Next Day Air, or FedEx Express).

• Standard Shipping: 10–21 business days (delivered via international carriers like DHL, USPS International, or UPS Worldwide). Delivery times may be longer due to customs clearance (which can take 3–7 additional days, depending on your country’s customs process).

• Express Shipping: 5–10 business days (delivered via expedited international carriers, with priority customs clearance where available).

• Inner Protection: Each wreath is wrapped in soft, water-resistant tissue paper to shield flocked snow, decorations, and branches from scratches or moisture.

• Sturdy Outer Boxes: We use corrugated cardboard boxes with reinforced sides—sized to fit each wreath snugly (e.g., 14” boxes for 12” wreaths) to minimize movement during shipping.

• Fragile Labeling: All packages are marked with “Fragile” and “Handle with Care” labels to alert carriers to treat your order gently.

• Weather Protection: During winter months (or for destinations with inclement weather), we add a moisture barrier liner to boxes to prevent water damage from rain, snow, or humidity.

• Check real-time delivery status (e.g., “In Transit,” “Out for Delivery,” “Delivered”).

• Receive updates via the carrier’s app or email (if you opt in).

• Contact us immediately via email (liuhao1134@icloud.com, subject line “Address Change – [Your Order Number]”) or phone (+1 (917) 892-9208).

• Provide your order number, old address, and new complete address.

• Lost in Transit: If the carrier marks your package as “Lost” or if tracking shows no delivery update for 10+ business days (domestic) or 20+ business days (international), contact us. We will file a claim with the carrier and, once confirmed lost, offer a full refund or free replacement (your choice).

• Stolen Packages: If the carrier confirms delivery to your address but you did not receive the package, we recommend checking with neighbors, building management, or your local post office first (carriers may leave packages in secure locations). If the package is confirmed stolen, provide us with a police report (if required by the carrier), and we will arrange a replacement or refund.

• Undelivered Due to Missed Delivery: If the carrier attempts delivery but you are not available, they will leave a notice with instructions to reschedule delivery or pick up the package from a local facility. If the package is returned to us after multiple missed attempts, we will notify you and offer a refund (minus any non-refundable carrier fees, if applicable) or reshipment at your request.

• Customs Duties & Taxes: You are responsible for any customs duties, import taxes, or fees imposed by your country’s government. These fees are not included in your order total and must be paid to the carrier or customs office upon delivery. We do not collect these fees and cannot predict their amount (contact your local customs authority for details).

• Customs Documentation: We will include all required documentation (e.g., commercial invoice, packing list) with your order to facilitate customs clearance. The invoice will list the product as “Artificial Christmas Wreath” with the order value (for customs valuation).

• Restricted Countries: We do not ship to countries where artificial foliage or decorative items are restricted by local laws (e.g., certain countries with strict agricultural import regulations). You will be notified during checkout if your destination is restricted.

• Email: liuhao1134@icloud.com (include “Shipping Inquiry” in the subject line, plus your order number)

• Phone: +1 (917) 892-9208 (available Monday–Friday, U.S. Central Time)

• Address: 8507 De Moss Drive, Houston, TX, USA (for in-person inquiries about local orders, by appointment only)